Six data protection principles that form the core of how Casibom manages members' personal information.
256-bit SSL Encryption
All data transmitted between your device and casibom servers is protected with 256-bit SSL encryption — the same standard used by leading banks in Malaysia.
No Data Sale
Casibom does not sell, rent, or trade your personal information to any third party. Your data belongs to you, and we fully respect that right.
Purpose-Based Collection
We only collect information that is genuinely necessary for platform operations, KYC identity verification, payment processing, and service improvement.
Full Transparency
You have the right to know what data we hold about you, what it is used for, and who it may be shared with. Our privacy policy has no hidden agenda.
Right to Data Update
You may request a correction or update to your personal information at any time via the account panel or by contacting our customer support.
Secure Storage
Your data is stored on secure servers protected by firewalls, intrusion detection systems, and strict access controls — only authorised staff can access it.
1. Introduction
This Privacy Policy ("Policy") describes how Casibom ("we", "Platform") collects, uses, discloses, and protects your personal information when you register, access, or use our services on the casibom.vin website and our mobile app.
We are committed to protecting your privacy and ensuring your personal information is managed in a responsible, transparent, and secure manner. This Policy is prepared in line with relevant international data protection standards.
2. Information We Collect
Casibom collects various types of information to ensure the platform operates securely and delivers the best experience to members. Here is a breakdown of the information we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number | KYC verification, fraud prevention |
| Contact Information | Email address, phone number | Account communications, notifications |
| Financial Information | Payment methods, transaction history | Deposit and withdrawal processing |
| Technical Data | IP address, device type, browser | Security, fraud detection |
| Gaming Data | Betting history, set limits | Responsible gaming, services |
| Preference Data | Language settings, promotional preferences | A more personalised experience |
We do not collect sensitive information such as medical data, religious beliefs, or political views unless you voluntarily provide it for a specific purpose.
3. How We Use Your Information
The information we collect is used for the following purposes, all within the scope of legitimate platform operations:
- Verify your identity during registration and the KYC process.
- Process deposits, withdrawals, and other financial transactions securely.
- Provide access to platform services including Sports Betting, Live Casino, and Slot Games.
- Send important notifications related to your account, transactions, and security.
- Detect and prevent fraud, money laundering, and illegal activities.
- Improve platform functionality and user experience based on usage patterns.
- Comply with legal obligations and regulatory body requirements.
- Send promotional information and bonuses if you have agreed to receive them.
4. Sharing Information with Third Parties
Casibom does not sell or rent your personal information to any third party for marketing purposes. However, in limited situations, we may share your information with the following parties:
- Payment Processors – To enable deposit and withdrawal transactions to be processed securely via FPX, e-wallets, and other payment channels.
- Game Providers – Minimum technical information required to deliver games from providers such as Pragmatic Play, Evolution, and others.
- Enforcement Authority – When required by law, court order, or official request from a legitimate authority.
- KYC Verification Services – Third-party providers who assist us in verifying member identities to meet AML requirements.
- Audit & Compliance – Independent auditors conducting compliance reviews to ensure the platform operates to industry standards.
All third parties we work with are bound by strict confidentiality agreements and must comply with data protection standards equivalent to those of casibom.
5. Cookies and Tracking Technologies
Casibom uses cookies and similar tracking technologies to enhance the user experience, enable platform functionality, and analyse usage patterns in aggregate.
- Essential Cookies – Required for core platform functions such as login, account sessions, and security. Cannot be disabled.
- Performance Cookies – Collects information about how you use the platform to help us improve functionality and performance.
- Preference Cookies – Stores your preferences such as language, display settings, and options you have configured.
- Analytics Cookies – Used internally to understand usage patterns and improve our services – data is collected anonymously.
You can manage cookie settings through your browser settings. However, disabling certain cookies may affect the functionality of the Casibom platform.
6. Data Security
Casibom implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, or misuse:
- Data encryption in transit using TLS 1.3 / 256-bit SSL protocols.
- Data encryption at rest on servers using AES-256 standard.
- Two-factor authentication (2FA) is available for all member accounts.
- 24/7 system monitoring to detect suspicious activity or intrusion attempts.
- Role-based access control — staff can only access data required for their specific duties.
- Regular security audits conducted by independent information security experts.
- A clear incident response plan to address any data breaches swiftly.
7. Your Rights
As a casibom member, you have the following rights regarding your personal information:
Right of Access
You may request a copy of all personal information we hold about you at any time.
Right to Rectification
If any of your information is inaccurate or outdated, you have the right to request an immediate correction.
Right to Erasure
You may request the deletion of your personal data, subject to our legal obligations to retain certain records.
Right to Restriction of Processing
Under certain circumstances, you may request that we restrict how we process your data.
Right to Data Portability
You may request your data in a machine-readable format for transfer to another platform.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, contact our customer support team via Live Chat or Telegram. We will process your request within 30 days.
8. Data Retention Period
Casibom retains your personal information for as long as necessary to fulfil the original purpose of collection, or as required by law and regulatory obligations:
- Active account records are retained for as long as your account remains active.
- Financial and transaction records are retained for a minimum of 5 years after account closure in line with AML requirements.
- Activity logs and security data are retained for 2 years for investigation purposes.
- Marketing data (where you have consented) is retained until you withdraw your consent.
- Customer support correspondence is retained for 3 years.
Once the retention period expires, your data will be securely deleted or anonymised in accordance with established data deletion procedures.
9. Links to Third-Party Websites
The casibom platform may contain links to third-party websites or services such as game providers. Our Privacy Policy applies only to information collected through the casibom platform.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of every website you visit outside our platform.
10. Contact Us About Privacy
If you have any questions, concerns, or wish to exercise your privacy rights, our team is available to assist you 24 hours a day, 7 days a week.
- Live Chat is available directly through the casibom platform.
- Telegram: @CasibomSupport – responses are typically within 30 minutes.
- Support email: [email protected] – response within 24–48 business hours.
- For official privacy rights requests, please include "Privacy Request" in the subject line of your message.
Your Data Is Safe. Our Platform Is Trusted.
Casibom protects your privacy to the highest security standards. Join over 500,000 members who have trusted us as their online entertainment platform.
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